Terms & Conditions — Diocha
Legal

Terms & Conditions.

Effective Date: July 20, 2026  ·  Diocha, LLC · Frederick, MD

01Introduction and Acceptance of Terms

Welcome to Diocha. These Terms and Conditions ("Terms") govern your access to and use of the Diocha platform, including our website, web application, and mobile application (collectively, the "Platform"). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Platform.

These Terms apply to all users of the Platform, including vehicle owners ("Customers") and car care service professionals, whether mobile or fixed-location ("Providers"). Certain provisions apply specifically to one user type and are indicated accordingly.

02Definitions

For purposes of these Terms:

  • "Platform" means the Diocha website, web application, mobile application, and all related features, tools, software, and services offered therein.
  • "Customer" means any individual or entity that registers on the Platform to browse, book, or receive car care services.
  • "Provider" means any individual or business, including mobile service operators and fixed-location facilities, registered on the Platform to offer car care services.
  • "Service" or "Services" means any car care service listed, booked, or fulfilled through the Platform, including detailing, washing, maintenance, and inspection services.
  • "Booking" means a confirmed appointment or service request made by a Customer and accepted by a Provider through the Platform.
  • "User Content" means any information, text, photographs, reviews, ratings, communications, listings, or other content submitted, posted, uploaded, or otherwise made available by a user through the Platform.
  • "Diocha," "we," "us," or "our" refers to Diocha, LLC and its affiliates.

03Eligibility and Account Registration

To use the Platform, you must be at least 18 years old and capable of entering into a legally binding agreement. By registering an account, you represent and warrant that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Diocha reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent, abusive, or harmful conduct.

04Platform Services and Role of Diocha

Diocha operates as a technology marketplace that connects Customers with Providers. Diocha is not itself a car care service provider, repair facility, insurer, or employer of Providers. The Platform facilitates discovery, booking, payment processing, communication, and management of car care services, but Diocha does not perform the underlying Services and does not guarantee the quality, safety, legality, timeliness, or outcome of any Service delivered by a Provider.

Providers on the Platform may include:

  • Mobile service professionals who travel to a Customer's specified location to perform Services.
  • Fixed-location facilities such as detail shops, car washes, or auto care centers that Customers visit at a scheduled time.

Diocha may use AI-powered or automated tools to assist with scheduling, provider matching, service recommendations, marketing support, and operational forecasting. These tools are provided solely as a convenience and do not constitute a guarantee of availability, pricing, service outcome, financial results, or business performance.

05Bookings, Scheduling, and Service Agreements

When a Customer submits a Booking request and a Provider confirms it, a service agreement is formed directly between the Customer and the Provider. Diocha is not a party to that agreement, except to the limited extent necessary to facilitate payments, refunds, or platform support. Customers are responsible for providing accurate vehicle information, service location details, and any access instructions required for the appointment.

Diocha may provide real-time scheduling, appointment tracking, communications, and service history tools. Use of these tools does not alter the direct nature of the Customer-Provider relationship.

06Cancellation and No-Show Policy

6.1  Customer Cancellations

Customers may cancel a Booking subject to the following policy:

  • Cancellations made more than 24 hours before the scheduled appointment: no charge.
  • Cancellations made between 2 and 24 hours before the scheduled appointment: a cancellation fee equal to 50% of the booked service value may be charged.
  • Cancellations made less than 2 hours before the scheduled appointment, or failure to appear: a no-show fee equal to 100% of the booked service value may be charged.

By submitting a Booking request, the Customer authorizes Diocha to charge the payment method on file for any applicable cancellation or no-show fees described in this Section 6.

6.2  Provider-Specific Cancellation Windows

Fixed-location Providers may configure a custom cancellation window within the parameters permitted by Diocha, up to 48 hours. Any Provider-specific policy will be disclosed to the Customer at the time of booking. Mobile Providers are subject to the standard policy outlined in Section 6.1 unless otherwise expressly disclosed at booking.

6.3  No-Show Forgiveness

Each Customer is entitled to one no-show fee waiver per calendar year, applied automatically to the first qualifying no-show event. Subsequent no-show events in the same calendar year will be charged in accordance with this policy.

6.4  Repeat No-Show Customers

Customers with a documented pattern of no-show behavior may be required to prepay for future Bookings, may lose access to certain payment options, or may have their access to the Platform restricted or terminated at Diocha's discretion.

07Payments, Fees, Subscriptions, and Refunds

All payments for Services are processed through the Diocha Platform or through third-party payment processors designated by Diocha. Pricing for Services is set by Providers and displayed at the time of booking. Diocha may charge a platform service fee, which will be disclosed prior to checkout.

Refunds for completed Services are subject to the applicable Provider's refund policy unless otherwise required by law or expressly stated by Diocha. For Services not rendered due to Provider cancellation, Customers will receive a full refund of amounts collected for the canceled Booking. Diocha does not guarantee refunds for disputes related to service quality; such disputes should be submitted through the Platform's resolution process.

7.1  Customer Subscriptions (Diocha Pre-Paid Plans)

Diocha may offer Customers recurring subscription plans for car care services. By enrolling in a subscription, you authorize Diocha to automatically charge your designated payment method on a recurring basis, such as monthly or annually, at the then-current rate plus applicable taxes. Your subscription will automatically renew until canceled.

You may cancel your subscription at any time through your account settings or any method made available by Diocha. Unless otherwise stated, cancellations take effect at the end of the current billing cycle, and no prorated refunds will be issued for partial billing periods. Diocha will provide reasonable advance notice of any increase to recurring subscription fees, and any such change will take effect no earlier than the next billing cycle after such notice.

7.2  Provider Software Subscriptions (Diocha Pro)

Providers may subscribe to premium software tiers, such as Operator, Territory, or Empire, to access advanced platform features. Provider subscription fees are billed in advance on a recurring schedule. Failure to pay subscription fees may result in suspension of premium features, downgrading to the free Independent tier, collection efforts for unpaid balances, or account termination.

Diocha reserves the right to change Provider subscription pricing upon at least thirty (30) days' prior written or electronic notice.

08Diocha Rewards (Loyalty Program)

Diocha may offer a loyalty program ("Diocha Rewards") that allows Customers to earn points, miles, credits, badges, or status tiers based on qualifying activity or purchases.

  • No cash value. Points, miles, credits, and status tiers have no cash value, are not property of the Customer, and may not be redeemed for cash, sold, assigned, or transferred except as expressly permitted by Diocha.
  • Redemption. Rewards may be redeemed only for eligible services, discounts, benefits, or offers made available through the Platform and subject to any additional program rules.
  • Modification or termination. Diocha reserves the right to modify, suspend, or terminate Diocha Rewards, change eligibility rules, redemption values, or tier criteria, and correct errors or suspected abuse at any time. Where required by applicable law, Diocha will provide reasonable advance notice of material adverse changes.

09Inclusive Hiring Program and Fee Adjustments

Diocha may offer fee incentives or reduced lead generation rates to Providers who formally participate in the Inclusive Hiring Program by employing returning citizens or individuals with documented disabilities, subject to Diocha's eligibility criteria and verification procedures.

To maintain any reduced rate, Providers must provide valid supporting documentation upon request and cooperate with reasonable audits. If a Provider is found to be non-compliant or to have falsely claimed participation, Diocha may immediately revoke the discounted rate and retroactively charge the standard fee rate for affected Bookings to the extent permitted by law.

10Diocha Academy Credentials

The Platform may offer educational and business development modules through "Diocha Academy." Any certificates, badges, credentials, rankings, or tier designations earned through Diocha Academy are strictly internal platform indicators of completion or participation. They do not constitute state-recognized or federally recognized licenses, professional trade certifications, or legal endorsements of a Provider's competence, safety, quality, or fitness for any particular purpose.

Providers agree not to misrepresent the nature, source, or legal significance of Diocha Academy credentials to customers, regulators, or other third parties.

11Relationship of the Parties

Nothing in these Terms creates any employment, agency, partnership, franchise, joint venture, fiduciary, or similar relationship between Diocha and any Provider or between Diocha and any Customer. Providers are independent contractors or independent businesses and are solely responsible for their own operations, including furnishing tools and supplies, setting schedules, hiring and compensating personnel, obtaining permits and insurance, and remitting all applicable local, state, and federal taxes.

Diocha does not direct or control the Provider's day-to-day operations or the specific manner or means by which a Provider performs Services.

12Provider Obligations and Conduct

Providers agree to:

  • Maintain accurate and up-to-date profiles, including service offerings, pricing, availability, credentials, and location information.
  • Hold and maintain all licenses, permits, certifications, registrations, and insurance required by applicable law.
  • Arrive on time for scheduled appointments or notify Customers promptly of delays, rescheduling needs, or cancellations.
  • Deliver Services in a professional, safe, lawful, and workmanlike manner.
  • Comply with all applicable federal, state, and local laws, regulations, and ordinances.
  • Refrain from false advertising, deceptive practices, harassment, abusive conduct, and misuse of customer information.

Providers operating fixed-location facilities are additionally responsible for ensuring that their premises meet applicable safety, accessibility, environmental, and consumer protection requirements.

13Customer Obligations and Conduct

Customers agree to:

  • Provide accurate vehicle information, including make, model, year, condition, and other details relevant to the requested Service.
  • Ensure the vehicle is reasonably accessible and available at the scheduled time and location.
  • Provide a lawful and reasonably safe environment for mobile Services.
  • Treat Providers with respect and professionalism.
  • Not misuse the Platform to submit fraudulent Bookings, false reviews, payment disputes made in bad faith, or abusive, discriminatory, or unlawful communications.

14Reviews and Ratings

The Platform may allow Customers and Providers to submit reviews, ratings, and other feedback following a completed Service. Reviews must be honest, accurate, lawful, and based on direct experience. Diocha reserves the right, but not the obligation, to remove, suppress, investigate, or decline to publish any review or rating that violates these Terms, applicable law, or platform policies.

Reviews and ratings are generated by users and are not endorsed by Diocha. Diocha does not guarantee the accuracy of reviews or ratings and assumes no responsibility for User Content posted by users.

15Intellectual Property

All content, trademarks, logos, trade dress, software, technology, databases, compilations, and other materials available through the Platform, excluding User Content, are the property of Diocha or its licensors and are protected by applicable intellectual property and proprietary rights laws.

Subject to your compliance with these Terms, Diocha grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended purposes. You may not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, scrape, or exploit any portion of the Platform except as expressly permitted by law or with Diocha's prior written consent.

16Privacy and Data Use

Your use of the Platform is also governed by the Diocha Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge that Diocha may collect, use, disclose, and process your information as described in the Privacy Policy and as otherwise permitted by law.

Diocha may use booking history, service trends, usage patterns, support interactions, and similar operational data to maintain, improve, secure, and optimize the Platform, including AI-powered, automated, and analytical features, subject to applicable data protection, privacy, and consumer protection laws.

17Disclaimers and Limitation of Liability

17.1  General Disclaimer

THE PLATFORM, ALL CONTENT, AND ALL RELATED TOOLS AND FEATURES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIOCHA DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

DIOCHA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, RELIABLE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DIOCHA, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE PLATFORM, ANY SERVICES ARRANGED THROUGH THE PLATFORM, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DIOCHA'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO DIOCHA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages, so some of the above limitations may not apply to you to the extent prohibited by law.

17.2  Disclaimer of AI and Predictive Tools

The Platform may include artificial intelligence, predictive tools, automated recommendations, forecasting features, weather-related tools, marketing tools, and inventory-related tools. These features are provided solely on an "AS IS" basis. Diocha makes no representations or warranties regarding their accuracy, reliability, legality, business usefulness, service outcomes, financial impact, or fitness for any particular use case.

To the maximum extent permitted by law, Diocha shall not be liable for lost revenue, failed bookings, excess inventory costs, inaccurate forecasts, marketing errors, missed appointments, or other losses arising from reliance on automated, predictive, or AI-driven features. Users utilize such tools entirely at their own risk.

18Disputes Between Users and Damage Claims

Because Diocha is solely a technology marketplace, disputes regarding service quality, incomplete work, delays, pricing disputes, property damage, vehicle damage, personal injury, or other disputes arising out of a Service must be resolved directly between the Customer and the Provider, except to the limited extent Diocha offers optional platform-based support or dispute intake.

Customers acknowledge that allowing mobile Providers onto their property or entrusting vehicles to Providers involves inherent risks. Providers are solely responsible for the Services they perform and for any resulting acts, omissions, injury, loss, or damage.

Providers agree to maintain, at their own expense, commercial general liability insurance, garage-keepers liability insurance where applicable, automobile liability insurance where applicable, workers' compensation coverage where required by law, and any other insurance required by applicable law or reasonably requested by Diocha. Upon request, Providers must furnish certificates of insurance or other evidence of coverage satisfactory to Diocha. Where commercially reasonable and available, Diocha may require Providers to name Diocha, LLC as an additional insured. Failure to maintain required insurance may result in suspension or termination of access to the Platform.

To the maximum extent permitted by law, Customers and Providers each release Diocha, LLC and its affiliates, officers, directors, employees, agents, licensors, and service providers from claims, demands, causes of action, damages, and liabilities arising out of or relating to disputes between users or Services performed by Providers.

19Indemnification

You agree to indemnify, defend, and hold harmless Diocha, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any and all claims, actions, demands, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your access to or use of the Platform or any Services; (b) your actual or alleged breach of these Terms; (c) your User Content; (d) your violation of any law, regulation, or third-party right; or (e) any dispute between you and another user.

Diocha will provide prompt notice of any claim for which indemnification is sought, except that any failure to provide prompt notice will not relieve your indemnification obligations except to the extent you are materially prejudiced. Diocha may control the defense and settlement of any such claim at your expense, and you agree to reasonably cooperate with Diocha in the defense of the claim. You may not settle any claim without Diocha's prior written consent if the settlement imposes any obligation, admission, or restriction on Diocha.

20Termination

Diocha reserves the right to suspend, restrict, or terminate your access to the Platform, with or without notice, for conduct that violates these Terms, presents risk to Diocha or other users, creates potential legal exposure, involves fraud or abuse, or is otherwise harmful to Diocha, users, or third parties.

You may terminate your account at any time by using available account controls or by contacting support@diocha.com. Termination does not relieve you of obligations incurred prior to termination, including payment obligations, indemnification obligations, and dispute-related provisions that by their nature should survive termination.

21Mobile App Store Terms — Apple App Store and Google Play

The Diocha application (the "App") is made available through both the Apple App Store and the Google Play Store. The following terms apply in addition to all other provisions of these Terms depending on the platform through which you download or access the App. In all cases, the agreement for your use of the App is between you and Diocha only, and not with Apple Inc. ("Apple") or Google LLC ("Google").

21.1  Apple App Store — iOS and macOS

Diocha adopts Apple's standard Licensed Application End User License Agreement ("Apple EULA") as the end user license agreement for the App on iOS and macOS devices. The Apple EULA is incorporated by reference and is available at: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. In the event of a conflict between these Terms and the Apple EULA with respect to use of the App on an Apple device, the Apple EULA will govern solely to the extent of such conflict.

You acknowledge and agree that: (a) these Terms are between you and Diocha only, and not with Apple; (b) Apple is not responsible for the App or its content; (c) Apple has no obligation to furnish maintenance or support services with respect to the App; (d) Apple is not responsible for addressing claims by you or any third party relating to the App or your possession or use of the App; and (e) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries.

The license granted to you for the App on Apple devices is limited to a non-transferable license to use the App on Apple-branded devices that you own or control, as permitted by the usage rules in Apple's App Store terms.

21.2  Google Play Store — Android

Your download and use of the App through the Google Play Store is also subject to Google's Google Play terms and policies. These Terms supplement and do not replace Google's terms. In the event of a conflict between these Terms and Google's terms with respect to your use of the App on an Android device, Google's terms govern solely to the extent of such conflict.

You acknowledge and agree that: (a) these Terms are between you and Diocha only, and not with Google; (b) Google is not responsible for the App or its content; (c) Google has no obligation to furnish maintenance or support services with respect to the App; and (d) Google is not responsible for addressing claims by you or any third party relating to the App or your possession or use of the App.

The license granted to you for the App on Android devices is a limited, non-exclusive, non-transferable license to install and use the App on devices that you own or control, subject to these Terms and applicable Google Play terms.

21.3  Device Permissions and Data Safety

The App may request access to certain device features or permissions, such as location, camera, photos, notifications, or payment-related functionality, as disclosed in the applicable app store listing and the Diocha Privacy Policy. You may manage device permissions through your device settings, but disabling permissions may affect App functionality.

22Governing Law and Dispute Resolution

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any use of the Platform shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles, except that the Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs the interpretation and enforcement of the arbitration provisions in this Section 22.

Before initiating arbitration, the parties agree to attempt in good faith to resolve any dispute informally. A party intending to bring a claim must first send written notice describing the nature of the dispute and the requested relief. If the dispute is not resolved within thirty (30) days after receipt of the notice, either party may commence arbitration or, if eligible, bring the matter in small claims court.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any use of the Platform that cannot be resolved informally shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its applicable consumer or commercial arbitration rules, as applicable. Arbitration will be conducted on an individual basis only.

YOU AND DIOCHA EACH AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR PARTICIPANT IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND DIOCHA EACH WAIVE ANY RIGHT TO A JURY TRIAL, TO PARTICIPATE IN A CLASS ACTION, OR TO PARTICIPATE IN A CLASS-WIDE OR REPRESENTATIVE ARBITRATION.

If a claim qualifies for small claims court jurisdiction, either party may elect to bring that claim in a Maryland small claims court on an individual basis instead of arbitration. If arbitration proceeds, the arbitration may be conducted in Baltimore, Maryland, or by videoconference, telephonically, or based on written submissions, as permitted by the applicable AAA rules and the arbitrator.

The arbitrator, and not any court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, except that a court of competent jurisdiction may determine issues concerning the enforceability of the class action waiver to the extent required by law. If any portion of this Section 22 is found unenforceable, the remaining portions shall remain in full force and effect to the maximum extent permitted by law.

23Modifications to These Terms

Diocha reserves the right to modify these Terms at any time. Diocha will provide notice of material changes by updating the effective date at the top of this document and, where appropriate, by posting an in-app notice, posting a notice on the Platform, or sending an email notification to registered users. Continued access to or use of the Platform after revised Terms become effective constitutes acceptance of the revised Terms.

If a modification is required by law, regulation, platform provider policy, or security necessity, Diocha may make such modification immediately to the extent permitted by law.

24Contact Information

If you have questions or concerns about these Terms, please contact:

Diocha, LLC

Email: legal@diocha.comSupport: support@diocha.comWebsite: www.diocha.com