FAQs
General App Usage
Q: How do I download and install the app?
A: You can download the app from the Apple App Store or Google Play Store. Simply search for Diocha, tap “Install,” and follow the on-screen instructions.
Q: Is the app free to use, or are there any fees involved?
A: You can download the app from the Apple App Store or Google Play Store. Simply search for Diocha, tap “Install,” and follow the on-screen instructions.
Q: What features does the app offer for car wash providers and customers?
A: You can download the app from the Apple App Store or Google Play Store. Simply search for Diocha, tap “Install,” and follow the on-screen instructions.
Q: Which locations or regions does the app cover?
A: The app currently operates in select cities and regions. Check the app or our website for an up-to-date list of covered areas.
Booking Services
Q: How do I book a car wash through the app?
A: After logging in, select your vehicle, choose a provider, pick a service, and schedule a date and time. Confirm your booking and you’re all set!
Q: Can I choose a specific date and time for my car wash appointment?
A: Yes, you can select your preferred date and time during the booking process, subject to provider availability.
Q: Can I book services for multiple vehicles or manage several vehicles under one account?
A: Yes, you can add and manage multiple vehicles in your account profile.
Q: How do I know which car wash providers are available in my area?
A: The app automatically shows available providers based on your location or the address you enter.
Q: Can I compare prices and services between different car wash providers?
A: Yes, you can view provider profiles, compare prices, read reviews, and see available services before booking.
Q: How do I cancel or reschedule a booking?
A: Go to your bookings, select the appointment, and choose “Cancel” or “Reschedule.” Cancellation policies may apply.
Q: What happens if my booking is cancelled by the provider?
A: You’ll receive a notification and a full refund. You can also choose to rebook with another provider.
Payment and Billing
Q: What payment methods are accepted in the app?
A: We accept major credit cards, debit cards, and select digital wallets such as Apple Pay and Google Pay.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and secure payment gateways to protect your information.
Q: When will I be charged for my booking?
A: Your payment method is charged at the time of booking. Refunds are processed according to our cancellation policy.
Q: How do I view my invoices or payment history?
A: Access your account dashboard and select “Payment History” to view all transactions and invoices.
Q: How do refunds work if a booking is cancelled or not completed?
A: If eligible, refunds are processed automatically to your original payment method within 3-5 business days.
Q: How do I update or change my payment information?
A: Go to “Account Settings” > “Payment Methods” to add, remove, or update your payment details.
Service Details
Q: What types of car wash services are available?
A: Services range from basic exterior washes to full detailing, waxing, and interior cleaning. Options vary by provider.
Q: Do I need to provide parking, water, or electricity for mobile car washes?
A: Some mobile providers may require access to water or electricity. Service requirements are listed in each provider’s profile.
Q: Are there any vehicle size or type restrictions?
A: Some providers have restrictions on large vehicles or specialty types. Check provider details before booking.
Q: How do I know if a provider offers specific services like underbody washing or waxing?
A: Service menus and add-ons are displayed on each provider’s profile page.
Account Management
Q: How do I create and manage my account?
A: Download the app, sign up with your email or social media, and follow the prompts to set up your profile.
Q: Can I use the app with more than one vehicle?
A: Yes, you can add multiple vehicles to your account and book services for any of them.
Q: How do I reset my password or PIN if I forget it?
A: Tap “Forgot Password” on the login screen and follow the instructions to reset your credentials.
Q: What happens to my data if my account is inactive for a long period?
A: Your data remains secure. Inactive accounts may be archived after a certain period, but you can reactivate by logging in.
Advertising and Promotions
Q: How can car wash providers advertise their services on the app?
A: Providers can create and manage their partnership levels via the account dashboard. Each partnership level has a different level of advertisement support.
Q: Are there promotional offers or discounts available for users?
A: Yes, we regularly offer promotions and discounts. Enable notifications to stay updated.
Q: How do I access or redeem promotional codes?
A: Enter promo codes during checkout or in the “Offers” section to apply discounts to your booking.
Technical and Support
Q: What should I do if the app malfunctions or I encounter a technical issue?
A: Try restarting the app or your device. If the issue persists, contact our support team via the “Help” or “Support” section.
Q: How do I contact customer support?
A: Use the in-app chat, email us at [support@diocha.com], or call the support number listed in the app.
Q: Are there instructions or tutorials available for using the app features?
A: Yes, visit the “Help” section in the app for guides, FAQs, and video tutorials.
Privacy and Security
Q: How is my personal and vehicle information protected?
A: We use advanced encryption and follow strict privacy policies to safeguard your data.
Q: Does the app use location services and how is that data handled?
A: The app uses your location to find nearby providers. Location data is only used for service purposes and is never shared without your consent.
Q: Who can view my booking and payment information?
A: Only you and authorized app personnel (for support purposes) can view your booking and payment details. Providers only see information relevant to the service.
